Help Center
Canadian dealer complaints
If something about our fees, disclosures or terms isn't right, tell us. There is no charge to make a complaint.
How to complain
Email support@dialist.com
Subject line: “Dealer complaint”. Include your business name, a short description, and any invoices or notices.
What you can raise
- Fees
- Pricing disclosure
- Fee change notices
- Invoices & statements
- Cancelling your agreement
- Anything else about how we treat you
What happens next
5 business days We acknowledge. Confirming what we understood and who is handling it.
20 business days We respond in writing. If we need longer, we tell you why and when.
You can escalate. Our response includes the card network's complaint form.
If you're not satisfied
- Finix Canada, Inc. canadacomplaints@finix.com · 1-415-888-5080
- Peoples Trust Company merchantacquiring@peoplestrust.com · 1-844-304-2083
- The relevant card network Using the complaint form we send you
- Financial Consumer Agency of Canada 1-866-461-3222 · canada.ca/en/financial-consumer-agency
The arbitration clause in the Dealer Agreement does not limit your right to use this process or to complain to any of these organizations.
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