Help Center
How can we help? Everything about buying, selling, and the protection that sits behind every watch on Dialist. Search below, or browse by topic.
General Buying on Dialist Marketplace Authenticity Shipping Service Centre Cancellations & Returns Dialist Secure Checkout (Buyer Protection) Consignment Services Concierge Sourcing Services Selling to Dialist myDialist Account Privacy International Purchases Partner Commercial Sales
Common questions about Dialist and how the platform operates.
Can I purchase watches on Dialist from any country and ship to any country? Does Dialist have any physical retail locations? Where are Dialist Service Centres located? Is Dialist a trusted website to purchase luxury watches from? Can I become a Seller on Dialist Marketplace? Why should I buy a watch from Dialist Marketplace? Buying on Dialist Marketplace Purchasing, payment methods, fees, and taxes on the marketplace.
How do I buy a watch from Dialist Marketplace? Can I speak to the seller before making a purchase? Can all the sellers on Dialist be trusted? Do I need to create an account to make a purchase? What payment methods does Dialist Marketplace accept? What happens if the seller does not respond to my inquiry? What should I do if I experience an issue with my purchase? Are watches available for immediate shipment? Why is the price of a watch different from its retail price? Can I split my payment across multiple credit cards? I can’t find the watch I’m looking for. Can Dialist help? Are there processing fees associated with my purchase? Do I have to pay sales tax on my purchase? Does Dialist accept cryptocurrency? How watches are authenticated and what authenticity means on Dialist.
How does Dialist protect against counterfeit watches? Can I have my watch independently authenticated after receiving it? What happens if I have concerns about the authenticity of my watch after delivery? How do Dialist Marketplace and Dealer Partners verify watches? How does Dialist define authenticity? Shipping fees, tracking, delivery, and receiving your package.
Who is responsible for the shipping fees? How can I track my order? Who is responsible for import duties and taxes on international orders? What if my package is lost during transit? Can my order be delivered directly to my home address? What documentation do I need to receive my package? How long does shipping take? What if my watch includes an exotic leather strap or other regulated animal materials? Can I change my shipping address after placing an order? What should I do if my package arrives damaged? Servicing, repairs, quotes, and shipping your watch for service.
Who is responsible for shipping costs for service orders? What if I don’t know how to ship my watch? Can I drop off my watch in person? Are there special shipping instructions before sending my watch to Dialist? Where are Dialist Service Centres located? Who performs repairs and servicing on my watch? Does Dialist use genuine manufacturer parts during the repair process? What is the difference between an estimated quote and a final quote? When does Dialist begin working on my watch? When do I pay for the service fees? Will I receive a detailed breakdown of my service charges? How can I pay for the service order? Do I get a service warranty when servicing at a Dialist Service Centre? What happens if my watch is damaged during the service process? How long does a typical repair or service take? Return windows, cancellations, and the Return Processing Fee.
What is my return window after making a purchase? Can I return my watch for any reason? Can I cancel my purchase before completing payment? Can I cancel my purchase after completing payment? Under what conditions does Dialist not accept returns? What is the Return Processing Fee? Who is responsible for the shipping costs for a returned item? Are there packaging and shipping instructions for returning an order? Do you offer a cooling-off period beyond the standard 7-day return window? Dialist Secure Checkout (Buyer Protection) What Dialist Secure Checkout covers and how funds are held.
How long is Dialist’s Buyer Protection? What does Dialist Secure Checkout cover? Are all the listings on Dialist Marketplace covered by Dialist Secure Checkout? What kind of payment methods are covered under Dialist Secure Checkout? Does Dialist Secure Checkout include a warranty? Does Dialist Secure Checkout guarantee a full refund? Consigning your watch with Dialist, fees, and the consignment period.
Why should I consign my watch with Dialist? How does the Dialist Consignment process work? Who determines the listing price of my watch? Can Dialist sell my watch without my approval? What are the consignment fees? What if my watch requires servicing before it can be sold? Can I request my watch back after consigning it with Dialist? Can I consign my watch without sending it to Dialist? What if my watch is damaged, lost, or stolen while in Dialist’s possession? Who is responsible for shipping costs for consignment? Are there special shipping instructions before sending my watch to Dialist? How can I track my consignment order? Do I need to create an account before submitting a consignment request? What if my watch does not sell? How are offers presented to me, and do I have to accept the offer? Can I consign a watch that still has a loan or lien against it? What happens if I disagree with Dialist’s authentication or assessment of my watch? Concierge Sourcing Services Requesting a watch through the Dialist Concierge service.
Why should I let Dialist source my next watch? Are there any fees for the Dialist Concierge service? How does the Dialist Concierge service work? Can I cancel my Concierge request before making a deposit? What happens if I want to cancel after making a deposit? Is my purchase refundable? Do all watches purchased through the Dialist Concierge service include an authentication report? What happens if Dialist is unable to secure the watch after I have made a deposit? Who is responsible for shipping costs? Can I pick up my watch in person? Can I request more than one watch through a single Concierge request? Selling your watch directly to Dialist, quotes, and payouts.
Why should I sell my watch directly to Dialist? How does selling to Dialist work? Are there special shipping instructions before sending my watch to Dialist? What happens if I decide not to sell my watch after shipping it to Dialist? Is there a fee to receive a quote for my watch? How long are offers valid for? Is shipping included when I sell my watch to Dialist? Is there an authentication fee associated with selling my watch to Dialist? What payment methods are available when I sell my watch to Dialist? Do I need to create an account before submitting a selling request? What happens if my watch is damaged during the inspection process? Creating, managing, and deleting your Dialist account.
Why am I required to create a Dialist account? Can I delete my conversation with a seller? Can I delete my Dialist account? I did not receive my verification email during registration. What should I do? How Dialist handles your personal information and data.
Does Dialist sell my personal information to third parties? How do I delete my account? What happens to my data if I delete my account? Import taxes, duties, and international shipping questions.
Is there a fee for international orders? If I buy a watch internationally, who is responsible for import taxes and duties? Do sellers offer international shipping? Where do I pay the taxes and duties on my watch? How can I avoid purchasing a watch internationally? Am I eligible for Dialist Secure Checkout when purchasing internationally? Selling on Dialist Marketplace as an approved dealer partner.
How does selling on Dialist Marketplace work? Do I need to ship my watch before Dialist confirms the buyer’s payment? A buyer is asking me to complete the transaction outside of Dialist. What should I do? When are the commission fees due? Am I required to accept returns from buyers? How do I safely ship my watch to the buyer? Still have a question? A real person on the Dialist team will help, whether it is a watch, an order, or how any of this works.