Help Center
Receiving your watch
When your watch arrives, four steps before anything else, about ten minutes in all. Your seven-day Secure Checkout window runs from the day it is delivered; the email that tells you it has arrived carries the exact date it closes.
Step 1
Before you open it
Before you open the box, photograph it from all sides, including the shipping label and any damage to the packaging.
All sides of the sealed box and the shipping label. If the box looks damaged, photograph the damage before anything else and tell us the same day.
Step 2
Film the unboxing
Film the unboxing in one continuous take, from the sealed box to the watch in your hands, showing the condition of the watch, its serial number, and everything received, including the papers and accessories.
One continuous take on your phone. Show the dial, the case back with the serial number, the bracelet or strap, and every paper and accessory as it comes out. Do not pause or cut.
Step 3
Inspect the watch
Inspect the watch closely and compare it with the listing. Wind it and set it to see that it runs. If you are satisfied with your inspection, you may begin wearing it.
Dial, case, crystal, case back, bracelet or strap, and the papers, in good light. Handle it gently, over a soft surface.
Step 4
Your seven days
Your seven-day Secure Checkout window starts on the day your watch is delivered. If anything is not as described, write to returns@dialist.com before it closes, with your photos and video.
Keep the box, papers and accessories together until then. If anything is not as described, write to returns@dialist.com within the window with your photos and video and we will take it from there. The exact closing date is in your delivery email.
Why the photos and video
The photos and video are for your protection. They are what lets us act quickly and fairly if anything is not right, and they are the record the Secure Checkout window relies on.
What happens next
If all is well
Enjoy it. Once the window closes, the sale completes on its own and there is nothing you need to do.
If something is not right
Email returns@dialist.com before the window closes, with your photos and video. Every return runs through Dialist, never the seller directly.
Questions
support@dialist.com, or the Contact page. We are glad to help.
The full terms are in the Secure Checkout & Return Policy, and how the protection works is on Buyer Protection. For anything else, contact us.
Dialist Marketplace Inc. This guide accompanies your delivery. It is informational and forms no part of any agreement; the Secure Checkout Policy governs.
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